As my products are all handmade, I need time to make, pack and ship your order. This processing time is currently 1-2 business days.
Orders ship from postcode 3631.
All 10mL face mask sachets, 20mL hair mask sachets and lip balms are shipped free worldwide (without tracking).
For all other products:
Shipping within Australia:
Free Standard Shipping for orders over $70.
For orders under $70:
Standard Shipping - $6.50 flat rate, 2-10 business days (excluding processing/making time). Sent with Auspost Parcel Post.
Express Shipping - $10.00 flat rate, 1-5 business days (excluding processing/making time). Sent with Auspost Express Post.
Local Pick Up:
I am in Shepparton North. If you would like to pick your order up, select pick up as your shipping option and then wait for me to tell you that your order is ready. If you've got a day in mind, pop it in the notes when you are checking out. If pick up isn't showing as an option, use the coupon code "PickUp" to set shipping charges to free (this coupon code is only for pick up orders and orders using this coupon code will not be shipped!) Please remember that I don’t have a store front, this is my home, and so you will need to tell me when you are planning on coming and so that I can make sure I’ll be here and that your order is ready.
International shipping is calculated by weight in the shopping cart. Quite often, you'll be able to get a few things into your package without the shipping price increasing. You can play around with this in the cart. Please keep in mind that customs charges may apply, which I have no control over. These are charges applied by your own government that you may need to pay when you pick up your parcel.
Untracked Letter Post - This is sent in an envelope as regular letter mail, with no tracking. They have been known to take up to 6 weeks or as little as 4 days, depending on the destination. Items are sent at the customers risk with no insurance.
Economy Air - This is sent without tracking. Items are sent at the customers risk with no insurance. They arrive at most international destinations within 2 weeks, but have been known to take up to 6 weeks.
Standard Shipping - This is the most popular option. It includes tracking and arrives at most international destinations within 2 weeks but has been know to take up to 4 weeks.
Express Shipping - This is the fastest service. It includes tracking and arrives within 1 week to most destinations.
Please be aware that all international orders, no matter which shipping option is used, may be subject to additional duties, import taxes, or brokerage or customs fees upon delivery. These fees are calculated by customs officials, and are difficult to estimate prior to shipment. I cannot provide inaccurate information to customs officials. Please also be aware that delays in customs are becoming increasingly common. Packages may take longer to get to international destinations, and unfortunately, I can't prevent this or speed up the process.